At Blinks Solutions, we are committed to ensuring customer satisfaction by providing high-quality services and products. This Refunds & Returns Policy outlines the terms under which refunds, returns, or replacements may be granted.

1. Eligibility for Refunds

Refunds may be considered under the following conditions: the service or product delivered is significantly different from what was agreed or ordered, a duplicate or incorrect payment was made, or the service was not delivered within the agreed timeline without prior communication or justification.

2. Non-Refundable Situations

Refunds will not be issued in the following cases: change of mind after service confirmation or delivery, delay caused by incomplete or incorrect information provided by the client, completed digital services that have already been delivered and approved, or services already partially or fully rendered.

3. Returns Policy (Where Applicable)

For any physical products, if applicable in future services, items must be returned in original condition within 7 days of delivery. Products must be unused and in original packaging. Return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.

4. Refund Process

Once a refund is approved, it will be processed within 7 business days. Payments will be made using the original payment method unless otherwise agreed. Customers will receive confirmation once the refund has been initiated.

5. Service Disputes

If you are dissatisfied with any service, we encourage you to contact us first so we can resolve the issue quickly and fairly before a refund request is made.

6. Contact Information

For any refund or return inquiries, please contact Blinks Solutions via email info@blinksolutions.co.ke or phone 0728 680971.